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Our Store Policies

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The Anant Learning and Development Pvt Ltd: Returns and Cancellations Policy Page

Shipping Policy

At ABANI Farms, we value our customers and strive to deliver our organic spices to you efficiently and in perfect condition. Please review our shipping policy below for detailed information on domestic and international shipping, as well as our replacement procedures.

1. Shipping Timeframes

  • Domestic Shipping: Orders within India are typically delivered within 4 to 8 business days.

  • International Shipping: Orders outside India are typically delivered within 7 to 15 business days.

Delivery timelines may vary depending on the destination and unforeseen circumstances. You will receive tracking information once your order has been shipped.

2. Return Policy

  • We regret to inform you that goods once delivered cannot be returned. Please ensure you review your order carefully before completing the purchase.

3. Damaged or Defective Products

  • If you receive a damaged or defective product, please report the issue to us within 24 hours of delivery. You can do this by contacting our customer support team with details of the issue and clear photographs of the product and packaging.

4. Replacement Process

  • Once the issue is raised and verified, we will arrange for a replacement of the damaged or defective product.

  • The replacement process will be completed within 10 to 15 business days from the date the replacement request is flagged off by the buyer/customer.

5. Shipping Address

All products will be shipped from the following address: ABANI Farms, Village Borkhotsari, Raid Marngar, Nongpoh, District RiBhoi, Meghalaya, India, Pin 793102.

6. Additional Notes

  • Shipping costs for replacements due to damaged or defective products will be borne by ABANI Farms.

  • Please ensure that the shipping address provided is accurate to avoid delays or misdeliveries. We are not responsible for delays due to incorrect or incomplete address details.

Refund Policy

Refunds are subject to the following:

  • When the product is unavailable, and the payment was already made.

  • If the product was damage/ lost in transit (if adequate proof is provided).

Anant Learning and Development Pvt Ltd reserves the right to award or reject a refund request at our own discretion.

  • Non-availability of the product or quantities ordered

  • Errors in pricing information

  • Insufficient order information

  • Non-confirmation of receipt of product purchased

Pricing Policy:

The Company aims to ensure that prices of all products offered for sale are true and correct. However, from time to time, the prices of certain products may not be current or may be inaccurate on account of technical issues, typographical errors or incorrect product information provided to the Company by third-party sellers. In each such case, notwithstanding anything to the contrary, the Company reserves the right to cancel the order without any further liability. Subject to the foregoing, the price mentioned at the time of ordering a product shall be the price charged at the time of delivery, provided that no product offered for sale on the Marketplace will be sold at a price higher than its MRP (maximum retail price).

UPI:

Unified Payments Interface (UPI) is an instant real-time payment system developed by National Payments Corporation of India facilitating inter-bank transactions. The interface is regulated by the Reserve Bank of India and works by instantly transferring funds between two bank accounts on a mobile platform UPI is built over Immediate Payment Service (IMPS) for transferring funds. UPI would appear as a separate tab on the Payment Options page on your android application Once you click on the UPI option, it will scan your device to find out the UPI apps on your phone. You can choose one of the apps to pay for the order and complete the transaction. Refund against the transaction (if any) would be reflected in your respective account within 5-7 working days post initiation. 

You agree & confirm:

That in the event any product delivery is delayed or is returned from its destination on your account (e.g., providing the wrong name or address or other incorrect/misleading information), any additional costs incurred by the Company for re-delivery of the product(s) shall be borne by you. We will not be held responsible for any delay or failure to make delivery of your order if the delay or failure arises from any cause which is beyond our reasonable control. You agree to use the services provided by the Company for lawful purposes only, and comply with all applicable laws and regulations while using/accessing and transacting on the Marketplace. You will provide authentic and true information in all instances where any information is requested of you. The Company reserves the right to confirm and validate the information and other details provided by you at any point of time. If at any time, the information provided by you is found to be false or inaccurate (wholly or partly), the Company shall have the right in its sole discretion to reject registration, cancel all orders, and debar you from using its services and other affiliated services in the future without any prior intimation whatsoever, and without any liability to you. You are accessing the services made available by the Company and transacting at your sole risk and are using your best and prudent judgement before entering any transaction through the Marketplace. Before placing an order, you acknowledged to have checked and reviewed the product description carefully and in sufficient detail. By placing an order on the Marketplace, you agree to be bound by the conditions of sale included in the item’s description without exception. Notwithstanding the right of the Company on cancellation of the order, any Product in the order may be replaced by the Company in case of unavailability or for other reasons outside the control of the Company, subject to you may refuse to accept such  replacement/substitute product. For such cancellations, the Company will initiate a refund, if any, on the order/product, if any, made by you under the relevant order within 72 hours

The collection, storage and use of information related to you:

We may automatically store certain information including but not limited to information about your web browser, IP address, cookies stored on your device and other information about you based upon your behaviour on the website. We use this information to do internal research on our users’ demographics, interests and behaviour to better understand, protect and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on the website or not), which URL you next go to (whether this URL is on the website or not), your computer browser information, your IP address, and other information associated with your interaction with the website. We may also share your Mobile IP/Device IP with third party(ies) and to the best of our knowledge, be-life and representations given to us by these third party(ies) this information is not stored by them. We also collect and store personal information provided by you from time to time on the website/app. We only collect and use such information from you that we consider necessary for achieving a seamless, efficient and safe experience, customized to your needs including:

  • To enable the provision of services opted by you;

  • To communicate necessary account and product/service related information from time to time;

  • To allow you to receive quality customer care services;

  • To undertake necessary fraud and money laundering prevention checks, and comply with the highest security standards;

  • To comply with applicable laws, rules and regulations; and

  • To provide you with information and offers on products and services, on updates, on promotions, on related, affiliated or associated service providers and partners, that we believe would be of interest to you

  • Where any service requested by you involves a third party, such information as is reasonably necessary by the Company to carry out your service request, may be shared with such third party.

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We also do use your contact information to send you notifications based on the tasks allotted to you and also based on your interests and prior activity. The Company may also use contact information internally to direct its efforts for product improvement, to contact you as a survey respondent, to notify you if you win any contest; and to send you promotional materials from its contest sponsors or advertisers.

Contacts Permissions: If you allow us to access your contact list information including you and your contacts’ e-mail ids and any other details saved therein, it enables us to provide social features to you and your friends/contacts such as sharing your orders with your friends/contacts, inviting your contacts to try our app, send across referral links to your friends/contacts, etc. We may also use this information to make recommendations for groceries. This information will be synced from your phone and stored on our servers.

Further, you may from time to time choose to provide payment related financial information (credit card, debit card, bank account details, name, billing address, shipping address, phone number etc.) on the website. We are committed to keeping all such sensitive data/information safe at all times and ensure that such data/information is only transacted over secure websites of approved payment gateways which are digitally encrypted and provide the highest possible degree of care available under the technology presently in use.

The Company will not use your financial information for any purpose other than to complete a transaction with you. Additionally, your information may be used to communicate with you, screen orders for potential risk or fraud, use of preferences related information for advertising purposes and site optimization.

Device information: We may need your device permission to get information about your device, like OS (operating system) name, mobile network, hardware model, unique device identifier, etc. Based on these inputs, we intend to optimize your order experience and thereby serve you better.

Location:  This permission enables us to give you the benefit of delivering the product to your address and also to provide location specific deals with personalized in-funnel experience.  

​​With Other Users: If you are a delivery partner, this permission enables us to verify your exact location information and locate your present location to align you at the preferred region when you begin or engage in a delivery and track the progress and completion of your trips.

 This feature/permission helps in connecting the right delivery partner with the right delivery opportunity and the path helps in computing the right distance pay along with providing consumers visibility of delivery partners location during delivery for address interventions.

SMS: If you allow us to access your SMS, we read your SMS to autofill or pre-populate ‘OTP’ while making a transaction and to validate your mobile number. This provides you a seamless purchase experience while making an order and you do not need to move out of the app to read the SMS and then enter it in the app.

Phone: The app requires access to make phone calls so that you can make phone calls to our customer contact centres directly through the app.

Email ID: If you allow us to access your email id then, it enables us to send various deals and offers directly to your email.

Photo/ Media/ Files: We take media storage permissions to cache the Blinkit (formerly Grofers) images to provide seamless and fast experience while browsing Blinkit (formerly Grofers) app.

Wi-Fi connection information: When you allow us the permission to detect your Wi-Fi connection, we optimize your experience such as more detailing on maps, better image loading etc.

Camera: You can grant camera permission as well to take pictures from your camera like that of the invoice, defective products etc., in our customer chat feature.

To the extent possible, we provide you the option of not divulging any specific information that you wish for us not to collect, store or use. You may also choose not to use a particular service or feature on the website/application and opt out of any non-essential communications from the Company.

Further, transacting over the internet has inherent risks which can only be avoided by following security practices yourself, such as not revealing account/login related information to any other person and informing our customer care team about any suspicious activity or where your account has/may have been compromised.

The Company uses data collection devices such as “cookies” on certain pages of the website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small data files placed on your hard drive or device that assist us in providing our services and may include an anonymous unique identifier. The Company offers certain features that are only available through the use of a “cookie”.

The Company also uses cookies to allow you to enter your password less frequently during a session. Cookies can also help the Company provide information that is targeted to your interests. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the website and you may be required to re-enter your password more frequently during a session.

Additionally, you may encounter “cookies” or other similar files on certain pages of the website that are placed by third parties. The Company does not control the use of cookies by third parties.

If you send the Company personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on the website, the Company may collect such information into a file specific to you.

The Company does not retain any information collected for any longer than is reasonably considered necessary by us, or such period as may be required by applicable laws. The Company may be required to disclose any information that is lawfully sought from it by a judicial or other competent body pursuant to applicable laws.

The website may contain links to other websites. We are not responsible for the privacy practices of such websites which we do not manage and control.

choices available regarding collection, use and distribution of information

To protect against the loss, misuse and alteration of the information under its control, the Company has in place appropriate physical, electronic and managerial procedures. For example, the Company servers are accessible only to authorized personnel and your information is shared with employees and authorized personnel on a need to know basis to complete the transaction and to provide the services requested by you. Although the Company endeavours to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using the website, you agree that the Company will have no liability for disclosure of your information due to errors in transmission and/or unauthorized acts of third parties.

Please note that the Company will not ask you to share any sensitive data or information via email or telephone. If you receive any such request by email or telephone, please do not respond/divulge any sensitive data or information and forward the information relating to the same to a.banifarm@gmail.com  for necessary action.

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